Shipping

U.S. Domestic Shipping

We ship your orders using reliable carriers like UPS, FedEx, and USPS. Domestic shipping is a flat rate of $7. Once your order is processed, you can expect delivery within 3-7 business days depending on your location. Free shipping is available for orders over $250.

International Shipping

We ship worldwide using trusted carriers like DHL, FedEx, and UPS. Shipping rates are calculated as flat rates based on your location:

  • Canada & Mexico: $10

  • Europe: $15

  • Asia & Oceania: $20

  • Rest of the World: $25

Delivery times typically range from 7-14 business days, depending on your location. Please note that customs duties and taxes may apply and are the responsibility of the recipient.

RETURNS

Returns and Exchanges

Every piece we create is handled with the utmost care and attention to detail. Due to the unique nature of our products, all sales are final. We do not offer returns on any items, including clothing, accessories, and other goods. If you are unhappy with your order, please contact us and we’ll work on a solution together.

We understand that buying online can sometimes feel uncertain, but we are committed to providing you with high-quality products that match the descriptions and images on our site. Once an order is placed, it is considered final, and we cannot accept returns or offer exchanges.

Order Issues

If you receive an item that is defective or incorrect, please contact us within 7 days of receiving your order. We will be happy to resolve any issues regarding damaged or incorrect items.

To reach us for any order issues, please email us at:
connect@sensorydept.com

We thank you for your understanding and continued support. Your satisfaction means everything to us, and we are here to assist with any questions or concerns before you make your purchase.